How does Backerkit work?
Backerkit is a tool that allows you to upgrade your existing pledge by offering add-ons. For example; Your original pledge is a 24 cm Buccaneer skillet and you want to upgrade to a set including the 28 cm. With Backerkit you will be able to order a 28 cm skillet and add it to your existing pledge (24 cm). It is not possible to adjust your original pledge. Please note that the shipping is already in the system for your original pledge.
Last updated: March 23, 2021 08:13
Why is there free shipping on add-ons?
We are overwhelmed by your support and we would like to give something back to you by offering free shipping on all add-ons except the Wigbold chef knife. This will enable you to create your own set without additional shipping costs. A little gift from us!
Last updated: March 09, 2021 03:08
When will my address be locked?
1 month before shipping we will lock all addresses for all orders. This is necessary so that we have time to instruct our carriers and to make sure that you will receive your package on time.
Last updated: March 09, 2021 03:08
When will my items be shipped?
We are planning to ship your items in August 2021. Please follow our updates to know everything about the exact shipping date of your items.
Last updated: March 09, 2021 03:08
My pledge was cancelled on Kickstarter, but I still want to back your project
With the help of Backerkit you will be able to order your pans as you like.
Last updated: March 09, 2021 03:08
What happens if I do not want to add any products?
If you do not wish to add any products, it is still important that you fill in the survey, because we will need your details such as shipping details. Simply click on next and fill in your shipping details so we know where to sail to!
Please note that you need to pay for the shipment of your original pledge in Backerkit.
Last updated: March 23, 2021 08:13
What if my payment doesn't go through?
Backerkit will automatically try to charge your card every day in order to make the payment go through. Still having problems? Please send us an email to [email protected]
Last updated: March 09, 2021 03:09
What are the exact dimensions of the pans?
The dimensions of the 24 cm Buccaneer are: 24 cm x 4,5 cm Weight: 1300 gr. The dimensions of the 28 cm Buccaneer are: 28 cm x 5,5 cm Weight 1600 gr.
Last updated: January 26, 2021 05:47
How much lighter is The Buccaneer in comparison to a traditional cast iron skillet?
Using the latest innovations we created a cast iron skillet which is 50% lighter than its traditional alternatives.
Last updated: January 26, 2021 05:47
Is the Buccaneer suitable for induction?
Yes, The Buccaneer is suitable for induction, gas, ceramic, electric, oven safe up to 250 °C / 482 °F and even BBQ proof.
Last updated: January 26, 2021 05:47
What are the main advantages of a cast iron skillet?
A cast iron skillet is a life companion in your kitchen, suitable for all heat sources and has got an incredible heat conduction. You can use it for an enormous variety of dishes and it is a real allrounder.
Last updated: January 26, 2021 05:50
Is it true that your handle stays cool?
Thanks to the well-thought-out thin attachment to the pan, burned hands or tinkering with potholders is history! This enables cool handling of the pan, besides in the oven or barbeque of course ;)
Last updated: January 26, 2021 05:50
What material is the Buccaneer made of?
The Buccaneer is made of cast iron and has a stainless steel handle. Thanks to the pressed casting innovation we made this skillet 50% lighter than a traditional skillet.
Last updated: January 26, 2021 05:50
Can't find your solution here?
In case you cannot find your answer here, please contact us by email at [email protected]
Last updated: March 09, 2021 03:09
What temperatures can the Buccaneer withstand?
The Buccaneer can withstand temperatures up to 250 °C / 482 °F
Last updated: January 26, 2021 05:50
What is the function of the hexagons in the bottom of the pan?
Crowd cookware and hexagons always go hand in hand. The hexagons which are integrated in the bottom of the pan lead to better substance distribution and guarantee the non-stick of the pan. We call this our honeycomb pattern.
Last updated: January 26, 2021 05:50
Is the Buccaneer a real life companion?
The Buccaneer is a well-designed cast iron skillet that will last for ages, so it is a real life companion ;)
Last updated: January 26, 2021 05:50
What material is the Buccaneer’s handle made of?
The Buccaneer’s handle is made of solid stainless steel and is riveted to the pan.
Last updated: January 26, 2021 05:50
What technique is being used to make the cast iron 50% lighter?
Thanks to the pressed cast iron technique we made this skillet 50% lighter than a traditional skillet. Pressed cast iron allows more pressure compared to traditional sand casting and therefore leads to a greater weight reduction.
Last updated: January 26, 2021 05:50
On what heat sources can the Buccaneer be used?
The Buccaneer is suitable for Induction, gas, ceramic, electric, oven safe up to 250 °C / 482 °F and even BBQ proof
Last updated: January 26, 2021 05:50
Is the Buccaneer dishwasher safe?
Yes, the Buccaneer is dishwasher safe, but we strongly recommend hand cleaning the pan. Thanks to its structure it is very light and easy to clean by hand.
Last updated: January 26, 2021 05:50
Are the backers in your video real backers or actors?
All the backers in the video have been backers for a long time or have backed at least one campaign. We would never use any actors, because our brand is built on fellow backers who have valuable input for co-creating cookware.
Last updated: January 26, 2021 05:50
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.